The support that you can receive from your cloud hosting provider is really important, regardless if you have pre-sales questions and you are not a customer yet, or you have a technical trouble with an active account. Timely and accurate information regarding a question or a problem can save you a lot of time and efforts, not mentioning that this is usually a proof that you're ordering from a real web hosting supplier and not from a reseller. When you acquire a hosting account via a company that doesn't own its servers and it cannot access them immediately, it is almost certain that you'll wait for a few days in order to have a response to any question, therefore your web sites may remain offline for ages. However, a company which provides various options for communication and has a tech support team available at any time can assist you right away and help you minimize or completely avoid any kind of downtime and potential losses.
24/7 Customer Support in Cloud Hosting
We offer 24/7 billing, customer and technical support for all our Linux cloud hosting
. Even if you aren't our customer yet and you have questions, we can give you a hand without delay and provide the needed info, in order to give you a choice to make the best decision when you acquire your new hosting account. We're available any time, including weekends and holidays, and we provide you with various means of communication to contact us - live chat, phone, e-mails and support tickets. To make things easier for you, we now have a couple of telephone numbers around the world, therefore you will be able to call the one which is closer to you. The maximum response time for your email messages and your tickets is one hour. The regular response time is no more than 15-20 minutes, so you can forget about waiting for days and nights to get support for some task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server
that you choose, you will be able to benefit from our 24/7 tech support services even on official holidays. Your web sites will be available all the time and so will we. With various contact options, you'll be able to choose the best approach to contact us and learn more about our services in case you don't have an account yet, or request assistance in case you are already our customer. You'll be able to phone us, have a chat with a live agent, send an e-mail or open a ticket from the Help section of the Hepsia website hosting Control Panel. The last two options come with 1-hour reply time warranty, although it hardly ever takes over 20 min to get assistance whatever the nature of the problem. Using our customer and technical support services, we'll be there for you when you need us, not a couple of days later.
24/7 Customer Support in VPS Hosting
In case you acquire a virtual private server
from our company, you'll be able to use several different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing issues, we have several local phone numbers in the United States, the UK and Australia plus a live chat service. If you are an active customer and you want help with some technical issue that requires more time to analyze or resolve, you can open a ticket through your billing account or you'll be able to send an e-mail and we'll take care of the trouble and send you a response within 1 hour. The answer time is guaranteed 24/7, including weekends and holidays, yet for the majority of problems it takes less than 30 mins to receive assistance. The support service covers the VPS plus all of the pre-installed software it includes, so if you need help with third-party apps, you will be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Web Hosting
We are aware how important it is to have prompt support in general, let alone if you operate an entire server, so each dedicated server
that we provide features 24/7 support with 1-hour response time guarantee regardless of the situation. The service is cost-free for all the problems with the server or the software that was installed from our admins through the setup, therefore you are able to contact us as many times as you need, even during holidays. You could either open a support ticket from the billing area or you can send an email, and the actual answer time for both rarely exceeds 30 minutes since we have administrators available twenty-four-seven. If you need general info about our servers or you have some billing question/issue, you may also call one of the local telephone numbers that we have on 3 different continents or you may take advantage of our live chat service and speak to an agent online. For third-party software assistance, we provide a Managed Services upgrade, which you're able to include to your server plan through the billing Control Panel.