If you’ve ordered a hosting package and you’ve got some queries in regard to a given feature/function, or in case you’ve chanced upon some difficulty and you need assistance, you should be able to contact the respective technical support team. All web hosts use a ticketing system regardless of whether they offer other ways of contacting them aside from it or not, as the most efficient way to handle an issue most often is to post a ticket. This mode of correspondence makes the replies sent by both parties simple to track and permits the support team members to escalate the case in the event that, for instance, a server admin has to become involved. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, so you need to use at least two separate accounts to get in touch with the tech support staff and to actually manage the hosting space. Non-stop switching from one account to another may sometimes be a drag, not to mention the fact that it requires a very long period of time for the majority of web hosting companies to reply to ticket requests.
Integrated Ticketing System in Cloud Hosting
Our Linux cloud hosting include an integrated ticketing system, which is part of our custom Hepsia Control Panel. As opposed to other analogous tools, Hepsia will enable you to manage everything related to the hosting service itself in the exact same place – payments, website files, emails, trouble tickets, etc., avoiding the necessity to log in and out of different interfaces. In the event that you’ve got any pre-sales or technical questions or any difficulties, you can send a ticket with just a couple of clicks without ever leaving your hosting Control Panel. In the meantime, you can pick a category and our system will offer you a number of educative articles, which will provide you with additional info and which may help you resolve any given issue before you actually send a ticket. We guarantee a ticket response time of no more than sixty minutes, even if it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we’re using is incorporated into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated hosting, which implies that you will not need another platform to contact our technical support staff – you can do it on the spot in case you chance upon a challenge. Submitting a new ticket requires a few clicks and tracking down an older one is equally easy. Using our clever search functionality, you can swiftly find any ticket that you have already opened. You can submit a ticket at any given moment whatsoever as our technical support team members are on duty 24 hours a day, 7 days a week and respond in less than sixty minutes, although it seldom takes this much to obtain support. With Hepsia, you will have everything in one location and you can just forget about having to go through two or more platforms to troubleshoot a simple issue.