A live chat is a real-time way of communication between a website hosting provider's support team and its clients. It is a very efficient method to get some info about the web hosting services or get some problem resolved because you're talking with a live agent. The advantages of using a real-time chat service rather than calling or opening a trouble ticket are the smaller possibility of errors when you exchange information such as usernames or domain names, the quicker response time as the communication is real-time plus the fact that you don't need to stay on the chat constantly - you're able to do something different while the representative investigates the issue involved. What's more, you'll be able to become a part of a live chat room from any computer which is connected to the world wide web, avoiding the telephone costs that you will need to pay in case you're calling to a different country.
Live Chat Support in Cloud Hosting
We supply a live chat support service for all Linux cloud hosting that we offer and we're able to assist you with almost everything in real time. If you don't have an account with us yet, we can give you more information about the packages in order to help you to get the most suitable plan. If you are an existing client, we will be able to assist you with any billing or general matter and even with numerous common tech matters, for example an e-mail address setup in a desktop e-mail client. If you are unable to phone us for some reason or you're in some country where we do not have a local phone number, our live chat will be the best choice to get in touch with us. Needless to say, some issues require more time to examine and test, which means that you'll need to open a support ticket to our technicians, however, we can save your time and help you with quite a lot of problems on the chat.
Live Chat Support in Semi-dedicated Hosting
When you use the live chat support service that we supply with all of our Linux semi-dedicated hosting, you will be able to get the replies for any questions you have or get lots of troubles taken care of right away. The service is accessible every day, which means that you're able to speak with a representative even on weekends and holidays. In case you're not sure which plan would be better for your websites or if our hi-tech cloud hosting platform matches some system requirements, you can come on the live chat before you purchase anything. In case you are a present customer, you'll be able to get more info about account settings, billing issues as well as a number of common tech issues you may experience, let's say in case you cannot set up an email account in a client on your computer system. The live chat can save you a considerable amount of time no matter where you are or when you contact us.