If you ever have any enquiries connected with the web hosting service or if you encounter a problem with your websites, you will need to get in touch with the respective hosting company’s technical support team. It may not matter how swiftly they will answer if you’ve got a query of a generic nature, but an issue like a bungled software application update, for instance, may result in your site becoming damaged or invisible on the World Wide Web. And the longer you wait for the support team to lend you a helping hand, the longer the site will be down. If you offer services or goods online, any downtime will influence your website disruptively and you can lose current or prospective visitors. A lot of hosting providers, mainly resellers, respond to trouble tickets and e-mails within twenty four hours, but in the online age that’s way too long, as visitors will scarcely ever come back to a site that isn’t functioning properly for a lengthy period of time.
One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud hosting come with a sixty-minute response time guarantee, which suggests that no matter what query or obstacle you might have, we will always be there to help you. As it is, it rarely takes more than half an hour to get an issue fixed or an inquiry answered, and this is valid for both technical and pre-sales matters. Our customer support staff representatives are available 24-7, even on national holidays and weekends, which means that you’ll receive timely assistance at all times. We are aware of precisely how valuable time can be, so by the time we reply to your e-mail or support ticket, we’ll have investigated the issue and, if we haven’t sorted it out, we will supply you with more details about what you need to do on your end – when the case requires this. With our support service, you can rest assured that there will be somebody to help you out instantly, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you submit a helpdesk ticket via your hosting Control Panel or send an email connected to your semi-dedicated server, you will have an answer within 1 hour max. You can contact us at all times with regards to billing, general or technical matters and due to the fact that we are on duty 24/7/365, you will invariably receive assistance in a well-timed manner. Based on the specific issue or question, we will supply you with more details, solve the complication if it has been caused by something that is within our reach or inform you how to proceed in case you have to fine-tune some setting for a software application that we cannot access. You can just forget about waiting around for a whole day for every single response. In reality, in the majority of cases we answer tickets and emails within 20 to 25 minutes max.