In the event that you've ever had a cloud hosting account before or you've dealt with any other type of online service, you probably know from your personal experience that for some things it is better to talk to a live person over the phone than to exchange support tickets or email messages. If you want to learn more about a particular service before you decide to purchase it or in case something small should be made, for instance, it'll be much easier and a lot faster to get it done in real time. If you can speak with representatives over the phone, it's very likely that you're using the services of a real website hosting supplier, not a reseller. The level of support that you will get over the phone varies between different providers - from very general issues to dedicated technical support. Typically the majority of suppliers will offer you pre-sales assistance and first level phone support, while more complex tech matters are resolved via electronic mail and / or tickets.
Phone Support in Cloud Hosting
As we have live phone support 14 hrs a day, you can call us and consult with our customer support representatives to find out more about all of the Linux cloud hosting that we provide and make sure that our servers meet the system requirements for your web sites prior to purchasing anything. For your convenience, we have telephone numbers on as many as 3 different continents so that you're able to call the one closer to you - in the U.S.A., the United Kingdom or Australia. If you're already a customer, you will be able to phone us about general and billing issues, and about some tech issues. If the issue is strictly technical or it requires longer time to analyze, you will have to use our ticketing system, which will allow both you and our tech support team to track the info supplied by each side.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server plans that we supply feature real-time phone support for 14 hours a day. In case you're unsure which package will be appropriate for your websites, you'd like to learn more about a package's specifications or you need any other type of info on our solutions, you will be able to call any of the local phone numbers which we have in the United States of America, Great Britain and Australia and our customer support agents will help you. If you already own an account, you'll be able to contact us about sales and general issues, although we are often able to help with a multitude of technical issues as well. For strictly technical problems you'll need to employ our in-built ticketing system where the communication between you and our technical support team will be in 1 place, which is the better option in case your problem needs extra time to be resolved or it needs to be escalated to our sysadmins.