A 99.9% Server Uptime
Our cloud hosting platform is based on a solid, top–notch hardware configuration and a strongly tweaked Linux distro. This is why, regardless of what your website is, or how many website visitors you’ve got, or even if there is a distributed denial–of–service attack, our servers will stay up and your sites will stay visible online.
All our Linux cloud hosting packages include a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
Apart from our cloud hosting system, we have also set up our own internal network in all our datacenters. Everything is based on premium–quality hardware provided by Juniper. Additionally, on every single router, we have placed a firewall with an elaborate set of rules in order to sift out all fishy requests.
This way, in each of our datacenter facilities – in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter as well as in our AU datacenter, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all web hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
Like with every other service, if it is your hard–earned money at stake, you can’t feel really secure. Because of this, with all our cloud hosting plans we offer a 30–day money–back guarantee. In the event that you do not feel satisfied with our service or in case you want to get a more powerful hosting solution, such as a Linux VPS hosting or even a Linux dedicated web hosting – you will receive your money back in full, with no hidden costs or return taxes.
24/7 Technical Support
When you have a web hosting firm, your tech support engineers are of principal importance. For this reason, we have punctiliously gathered a very qualified team of customer service technicians, each with many years of experience behind his back. Thanks to them, we offer 24x7 support with all our hosting services.
And not only that, our company offers a 1–hour response time guarantee. All client support tickets are answered in under 60 minutes and our average ticket response time is just twenty minutes!