Technical Support Channels
A Sixty–Minute Response Guarantee
Each assistance request you submit to us will be replied to within maximum 60 minutes. If your ticket or e–mail calls for additional assistance from an administrator, we’ll without delay forward it and leave a comment to let you know that your matter is being worked on. If you order our Admin Services package, any of the tasks included there will be performed at a time of your liking.
A First–Rate Support Service
If you need help using the Web Hosting Control Panel or with any of the applications that we have installed on the dedicated web hosting server on your behalf, don’t hesitate to touch base with the client support team at any moment through the ticketing system. What’s more, in case you need assistance administering your dedicated web hosting server, you can make use of the Admin Services package, that includes weekly OS updates, software installation and problem troubleshooting procedures, server monitoring and restarting procedures, backup hard drive storage space, etcetera.
An Intuitive Help Section
Our Web Hosting Control Panel is preinstalled for each Linux dedicated hosting server. Among its functions is a very convenient integrated knowledgebase that will walk you step by step on all the operations that you can perform. Most instructional articles also video versions which demonstrate all the actions that you can carry out in a very illustrative way. You will find the educational articles and the video tutorials in the upper right corner of each Web Hosting Control Panel section.